Strategic Services Service Descriptions – TrackMaven

TrackMaven, Inc.

Strategic Services

Service Descriptions

The Service Descriptions set forth herein describes the Strategic Services that TrackMaven, Inc. (“TrackMaven”) makes available for purchase by its customers (“you”) if you elect to separately purchase such services pursuant to an order form with TrackMaven. All terms and conditions of the order form and your agreement with TrackMaven will apply to the provision of the Strategic Services to you.

1. MONTHLY STRATEGIC SERVICES

  1. Description of monthly Strategic Services. TrackMaven will provide you with the following monthly Strategic Services related to your TrackMaven monthly Strategic Services offering:
    1. Provide you with a consultant who will work with you to create your personalized plan. Your consultant will spend up to three (3) hours a month per
      Strategic Services subscription to assist you in performing analysis and identifying insights based on the data in your TrackMaven account.
  2. Your Obligations and Project Assumptions. In addition to the obligations and assumptions stated in your order, you acknowledge that TrackMaven’s ability to perform the Strategic Services depends upon your fulfillment of the following obligations and the following project assumptions:
    1. Your Obligations.
      1. Collaborate with your TrackMaven consultant to determine how to allocate the Strategic Services capacity each month
      2. Ensure your tasks are completed in the timeframe as mutually agreed upon in the project plan.
    2. Project Assumptions.
      1. All Strategic Services will be delivered in English.
      2. All Strategic Services will be delivered remotely.
      3. TrackMaven will use commercially reasonable efforts to staff recurring requests with the same resource, but you acknowledge that some requests will be staffed by a pool of TrackMaven resources with no guarantee that a specific requested resource will be assigned to perform the Strategic Services.
      4. The fees for the Strategic Services are non-refundable and any Strategic Services not used in a given period is considered delivered.
      5. The subscription for the Strategic Services must be for a minimum of three (3) months.
      6. The Strategic Services are limited to the Strategic Services stated above and you acknowledge that Strategic Services not stated above are excluded, including but not limited to the following Strategic Services which are considered out of scope:
        1. Content creation
        2. Managing additional vendors or members of the Customer’s organization
        3. Sourcing or performing analysis on data from platforms other than TrackMaven
  3. Unused Strategic Services. The Strategic Services must be used within each month. Any Strategic Services not used within the month will be automatically forfeited by You, with no further action required of either party, and You will not be entitled to a refund, or any credit toward additional or other Strategic Services, for any unused portion of the fees paid for any unused Services. You may not use the fees for any Strategic Services other than the Strategic Services stated herein.
  4. Project Management. You agree to designate a project manager who shall work together with TrackMaven to facilitate an efficient delivery of the Strategic Services.

2. WEEKLY STRATEGIC SERVICES

  1. Description of weekly Strategic Services. TrackMaven will provide you with the following weekly Strategic Services related to your TrackMaven weekly Strategic Services offering:
    1. Provide you with a consultant who will work with you to create your personalized plan. Your consultant will spend up to three (3) hours a week per Strategic Services subscription to assist you in performing analysis and identifying insights based on the data in your TrackMaven account.
  2. Your Obligations and Project Assumptions. In addition to the obligations and assumptions stated in your order, you acknowledge that TrackMaven’s ability to perform the Strategic Services depends upon your fulfillment of the following obligations and the following project assumptions:
    1. Your Obligations.
      1. Collaborate with your TrackMaven consultant to determine how to allocate the Strategic Services capacity each week
      2. Ensure your tasks are completed in the timeframe as mutually agreed upon in the project plan.
    2. Project Assumptions.
      1. All Strategic Services will be delivered in English.
      2. All Strategic Services will be delivered remotely.
      3. TrackMaven will use commercially reasonable efforts to staff recurring requests with the same resource, but you acknowledge that some requests will be staffed by a pool of TrackMaven resources with no guarantee that a specific requested resource will be assigned to perform the Services.
      4. The fees for the Strategic Services are non-refundable and any Strategic Services not used in a given period is considered delivered.
      5. The subscription for the Strategic Services must be for a minimum of three (3) months.
      6. The Strategic Services are limited to the Strategic Services stated above and you acknowledge that Strategic Services not stated above are excluded, including but not limited to the following Strategic Services which are considered out of scope:
        1. Content creation
        2. Managing additional vendors or members of the Customer’s organization
        3. Sourcing or performing analysis on data from platforms other than TrackMaven
  3. Unused Strategic Services. The Strategic Services must be used within each week. Any Strategic Services not used within the week will be automatically forfeited by You, with no further action required of either party, and You will not be entitled to a refund, or any credit toward additional or other Strategic Services, for any unused portion of the fees paid for any unused Strategic Services. You may not use the fees for any Strategic Services other than the Strategic Services stated herein.
  4. Project Management. You agree to designate a project manager who shall work together with TrackMaven to facilitate an efficient delivery of the Strategic Services.

3. TRAINING STRATEGIC SERVICES

  1. Description of Training Strategic Services. TrackMaven will provide you with the following training Strategic Services related to your TrackMaven training Strategic Services offering:
    1. Provide you with a consultant who will lead your personnel through the designated training curriculum. Your consultant will spend up to eight (8) hours facilitating the lectures and exercises indicated in the course abstract, utilizing your TrackMaven account.
  2. Your Obligations and Project Assumptions. In addition to the obligations and assumptions stated in your order, you acknowledge that TrackMaven’s ability to perform the Strategic Services depends upon your fulfillment of the following obligations and the following project assumptions:
    1. Your Obligations.
      1. Collaborate with your TrackMaven consultant to determine how to maximize instruction time during the lessons
      2. Ensure pre-requisite conditions for the course are met as mutually agreed upon in the project plan.
    2. Project Assumptions.
      1. All Strategic Services will be delivered in English.
      2. All Strategic Services will be delivered on-site at the Customer’s place of business, unless arranged otherwise.
      3. The Customer will reimburse TrackMaven for reasonable travel expenses incurred while traveling to and from the Customer’s place of business for the training delivery.
      4. TrackMaven will use commercially reasonable efforts to staff recurring requests with the same resource, but you acknowledge that some requests will be staffed by a pool of TrackMaven resources with no guarantee that a specific requested resource will be assigned to perform the Strategic Services.
      5. The fees for the Strategic Services are non-refundable and any Strategic Services not used in a given period is considered delivered.
      6. The Strategic Services are limited to the Strategic Services stated above and you acknowledge that Strategic Services not stated above are excluded, including but not limited to the following Strategic Services which are considered out of scope:
        1. Content creation
        2. Managing additional vendors or members of the Customer’s organization
        3. Sourcing or performing analysis on data from platforms other than TrackMaven
  3. Unused Strategic Services. The Strategic Services must be used within each month. Any Strategic Services not used within the month will be automatically forfeited by You, with no further action required of either party, and You will not be entitled to a refund, or any credit toward additional or other Strategic Services, for any unused portion of the fees paid for any unused Strategic Services. You may not use the fees for any Strategic Services other than the Strategic Services stated herein.
  4. Project Management. You agree to designate a project manager who shall work together with TrackMaven to facilitate an efficient delivery of the Strategic Services.